| Customization: | Available |
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| After-sales Service: | 2 Years |
| Warranty: | 2 Years |
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0: What Service do you provide?
To provide customers with all aspects of service. We promise:
0.1. One-year warranty.
0.2. Customer service will be feedback within 12 hours.
0.3. We provide machine lifetime maintenance services though warranty expires.
0.4. Offered a wide range of hardware and software support after the warranty expires, enjoy free upgrades.
1: Can I get some tests before I decide which to buy?
Yes, we are able to offer free tests. Actually we suggest to have some tests before you making the purchase decision.
There are several models of laser cleaning machine, normally we will make tests for our customer with different models to choose the most suitable one from our professional suggestion but not the most expensive one. The samples test will be shown by videos and pictures.
2: What is the machine HS CODE?
It is 8456110090.
3: Is the machine very difficult to learn? I am a very new starter in lasers.
Please don't worry, the machine is very easy to operate, even if it is your first laser machine.
(1) We will share the demo software(if there is one), you can try the basic functions in your PC;
(2) All user manuals, the machine, software and other supportive guidance, will be prepared for you in paper or PDF;
(3) Before the machine leaving for you, we will take complete guidance video to show you the basic steps to start the machine;
(4) Following the machine, there will be a flash driver, which includes the teaching videos, data backup, related files;
(5) Open to negotiate the operation skills, no time limited.
4: Do I need to pay special attention on the machine maintainence?
The advantage of the fiber laser is less maintainence and long service time.
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